Sending a parcel with DPD Romania

DPD Romania provides tracked delivery for eligible Vendora orders sent from Romania to buyers in Romania and supported European destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Buyer instructions

Buyers can choose DPD Romania as the delivery method during checkout.

DPD sends delivery or collection updates by SMS or email or via the myDPD app. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.
Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
Drop off the parcel at the DPD Pickup location or Locker shown in the order instructions.
After DPD records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

Home delivery: maximum 20 kg, maximum side length 175 cm and maximum dimensions rule 300 cm.
DPD Office delivery: maximum 20 kg, maximum side length 175 cm and maximum dimensions rule 300 cm.
DPD Shop delivery: maximum 15 kg and maximum dimensions 60 × 40 × 37 cm.
Locker delivery: maximum 20 kg. Maximum dimensions are 60 × 35 × 37 cm for indoor Lockers and 48 × 38 × 35 cm for outdoor Lockers.
Maximum dimensions rule: longest side + (2 × width) + (2 × height).

If the order instructions show a smaller limit for the selected drop-off or delivery location, the smaller limit applies.

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Within Romania, parcels are delivered to the buyer’s address or to the DPD Office, Shop or Locker selected during checkout. International parcels are delivered to an available pickup location or directly to the buyer’s address, depending on the route and the option selected at checkout.

Delivery commonly takes up to 5 working days within Romania and up to 14 working days internationally. Delivery to remote areas or islands may take longer.

Collection deadlines:

DPD Locker: within 3 calendar days.
DPD Shop: within 5 calendar days.
DPD Office: within 7 calendar days.
International pickup locations: follow the collection deadline shown in the notification from DPD or its local delivery partner.
After the first DPD scan, Vendora updates the shipping status automatically.
If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

Use a rigid, undamaged outer box suitable for the item’s weight.
Place small items in an appropriately sized box so the parcel is easier to handle and less likely to be misplaced during transport.
Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.
Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.
Remove or fully cover old labels and barcodes.
Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official DPD tracking page: https://tracking.dpd.ro/

Tracking may remain at “label created” until DPD records the first physical scan.

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 24 hours of delivery.

Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.

Damage and loss: contact Vendora within 24 hours of delivery. Send photos of the outer packaging, inner packaging, damaged item and shipping label or proof of drop-off.

Maximum carrier compensation is determined under DPD Romania’s applicable terms and the Vendora service agreement. For shipments without a declared value, DPD Romania’s public terms generally calculate liability at up to five times the shipping service fee. Claims involving a declared value are assessed according to the declared and documented value.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send live animals, human remains, firearms, weapons or ammunition, explosives, dangerous or flammable goods, illegal goods, cash, coins, securities, precious metals or stones, high-value jewellery or watches, works of art or antiques, plants, temperature-sensitive or perishable goods, prescription medicines or needles, or unique legal and identity documents.

Fragile goods, liquids, batteries and other items requiring a special agreement, permit, dangerous-goods service, temperature-controlled service, additional insurance or customs handling may be excluded from the standard Vendora service.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: DPD Romania prohibited goods