Sending a parcel with Chronopost France

Chronopost France provides tracked delivery for eligible Vendora orders sent from France to buyers in France and supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Where does this courier deliver?

From the origin country, this service delivers to: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

For deliveries to Spain: shipments to the Canary Islands, Ceuta and Melilla are excluded because they require customs processing and are subject to import taxes.

Buyer instructions

When a seller has Chronopost France enabled, buyers can choose it as the delivery method during checkout.

If Chronopost France is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:

• from the Sell your item page,

• from the Edit your ad page, or

• by sending a payment request with Chronopost France enabled.

Chronopost sends delivery or collection updates by email or SMS. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

• Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.

• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.

• Drop off the parcel at the Post Office, Chronopost agency or pickup point shown in the order instructions.

• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.

• After Chronopost records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

• Home delivery: maximum 20 kg, maximum side length 150 cm and maximum dimensions rule 300 cm.

• Pickup point delivery: maximum 20 kg, maximum side length 100 cm and maximum dimensions rule 250 cm.

• Locker delivery: maximum dimensions 70 × 54 × 39 cm.

• Maximum dimensions rule: longest side + (2 × width) + (2 × height).

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Within France, delivery is to the buyer’s address or a pickup point. Internationally, Greece, Bulgaria, Denmark and Finland are delivered to the buyer’s address; the other supported routes are delivered to a pickup point. Denmark and Finland may also offer a pickup-point option. Pickup parcels are normally held for seven calendar days; follow the deadline in the Chronopost notification.

• After the first Chronopost scan, Vendora updates the shipping status automatically.

• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

• Use a rigid, undamaged outer box suitable for the item’s weight.

• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.

• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.

• Remove or fully cover old labels and barcodes.

• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official Chronopost tracking page: https://www.chronopost.fr/en/chrono_suivi_search

Tracking may remain at “label created” until Chronopost records the first physical scan.

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.

Contact Vendora within 48 hours of delivery for damage or missing contents. Send tracking details and proof of drop-off. For damage, include photos of the outer packaging, inner packaging, damaged item and shipping label. For delivered-but-not-received, include a signed non-receipt declaration if requested.

Maximum compensation: €23 per kg, up to €690 per parcel, for some services, subject to proof of value.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send dangerous goods, explosives, weapons or ammunition, narcotics, cash or securities, precious metals or stones, live animals, human remains, plants, uncontrolled perishables, wet/leaking parcels or illegal goods. High-value, fragile, battery-powered and temperature-sensitive items are accepted only if the chosen service expressly permits them.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: Chronopost prohibited items