Sending a parcel with Colissimo France

Colissimo France provides tracked delivery for eligible Vendora orders sent from France to buyers in France and supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Where does this courier deliver?

From the origin country, this service delivers to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

For deliveries to Spain: shipments to the Canary Islands, Ceuta and Melilla are excluded because they require customs processing and are subject to import taxes.

Buyer instructions

When a seller has Colissimo France enabled, buyers can choose it as the delivery method during checkout.

If Colissimo France is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:

• from the Sell your item page,

• from the Edit your ad page, or

• by sending a payment request with Colissimo France enabled.

Colissimo sends delivery or collection updates by email or SMS. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

• Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.

• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.

• Drop off the parcel at the La Poste or pickup location shown in the order instructions.

• Keep the drop-off receipt or digital handover confirmation until the order is completed. It’s the claim document.

• After Colissimo records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

Each shipment may contain one parcel with:

• Home delivery: maximum 20 kg.

• Pickup point delivery: maximum 20 kg;

• Locker delivery: maximum 20 kg.

• Home or pickup point delivery: maximum side length 100 cm and length + width + height no more than 150 cm.

• Locker: Length 62 cm x Width 38 cm x Height 36 cm

Volumetric weight may apply. Colissimo compares the parcel’s actual weight with its size after packaging. Always choose the smallest suitable box and enter the final external dimensions accurately.

Avoid oversized boxes for light items. If the declared size does not match the parcel handed over, the shipment may be refused or require correction before it can be sent.

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Delivery is to the buyer’s address, a Post Office or a pickup point, depending on the service selected at checkout. Delivery within France usually takes about 5 working days. Collect parcels before the deadline in the Colissimo notification.

• After the first Colissimo scan, Vendora updates the shipping status automatically.

• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

• Use a rigid, undamaged outer box suitable for the item’s weight.

• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.

• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.

• Remove or fully cover old labels and barcodes.

• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official Colissimo tracking page: https://www.laposte.fr/outils/track-a-parcel

Tracking may remain at “label created” until Colissimo records the first physical scan.

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.

Contact Vendora within 48 hours of delivery for damage or missing contents. Send tracking details and proof of drop-off. For damage, include photos of the outer packaging, inner packaging, damaged item and shipping label. For delivered-but-not-received, include a signed non-receipt declaration if requested.

Maximum compensation: €23 per kg, up to €690 per parcel, subject to proof of value.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send dangerous goods, explosives, weapons or ammunition, narcotics, cash or prohibited valuables, live animals, human remains, uncontrolled perishables, leaking parcels or illegal goods. Air-transport rules can prohibit batteries, aerosols, perfumes and other dangerous goods on international routes; destination import rules also apply.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: Colissimo prohibited items