Sending a parcel with DPD Polska

DPD Polska provides tracked delivery for eligible Vendora orders sent from Poland to buyers in Poland and supported European destinations. Buyers can choose this delivery method at checkout when it is available for the order.

Buyer instructions

DPD Polska is enabled by default for eligible sellers and cannot be switched off.

When DPD Polska is available for an order, buyers can choose delivery to a DPD Pickup location or Locker, or delivery to their address, depending on the route and parcel size.

DPD sends delivery or collection updates by email or SMS or via the DPD Mobile app. You can also follow the order in Vendora.

Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.

Seller instructions

DPD Polska is enabled by default and cannot be switched off. You do not need to activate it when posting or editing an ad or when sending a payment request.

After the buyer completes payment, the seller is notified to proceed with shipping.

From the transaction page, select Instructions & Shipping and follow the steps shown there.

Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.
Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
Drop off the parcel at the DPD Pickup location or Locker shown in the order instructions.
After DPD records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.

Package limits & dimensions

DPD Polska is available for all Vendora parcel sizes, including XL.

Each shipment may contain one parcel with:

Home delivery: maximum 20 kg, maximum side length 175 cm and maximum dimensions rule 300 cm.
Pickup point delivery: maximum 20 kg, maximum side length 100 cm and maximum dimensions rule 250 cm.
Locker delivery: maximum 20 kg and maximum dimensions 50 × 44 × 59 cm.
Maximum dimensions rule: longest side + (2 × width) + (2 × height).

For some cross-border routes, pickup delivery may not support XL parcels. When this happens, home delivery is shown at checkout if it is available for the route.

If the order instructions show a smaller limit for the selected drop-off or delivery location, the smaller limit applies.

Measure and weigh the parcel after all protective packaging has been added.

Delivery details & important notes

Within Poland and for supported international routes, parcels can be delivered to a DPD Pickup location or Locker, or directly to the buyer’s address, depending on the option selected at checkout.

Delivery commonly takes 1 working day within Poland and 2–5 working days internationally.

Parcels delivered to a DPD Pickup location or Locker in Poland must be collected within 2 working days. Always follow the exact deadline shown in the DPD notification or app.
For international pickup deliveries, follow the collection deadline shown in the notification from DPD or its local delivery partner.
After the first DPD scan, Vendora updates the shipping status automatically.
If a home-delivery attempt is unsuccessful, follow the instructions shown in the courier tracking or notification. The parcel may be redirected to a DPD Pickup location or another delivery attempt may be made, depending on the service and route.

Packaging responsibility

The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.

Use a rigid, undamaged outer box suitable for the item’s weight.
Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.
Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.
Remove or fully cover old labels and barcodes.
Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.

Tracking your parcel

Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.

The parcel can also be tracked on the official DPD tracking page: https://www.dpd.com/pl/en/odbieram-paczke/

Tracking may remain at “label created” until DPD records the first physical scan.

Damaged or lost shipments

First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.

Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.

Damage and loss: contact Vendora within 2 days of delivery. Send photos of the outer packaging, inner packaging, damaged item and shipping label or proof of drop-off.

Delivered-but-not-received: contact Vendora within 24 hours after the last scan and provide a legally binding non-receipt declaration.

Standard cover: up to PLN 1,000 per parcel under DPD Polska’s standard insurance. The actual compensation depends on the documented value of the item and the applicable carrier terms.

For Vendora’s general evidence and transport-damage process, see the Return Policy.

Prohibited items

Do not send live animals, firearms or ammunition, dangerous or illegal goods, cash or securities, precious metals or stones, high-value jewellery or watches, human remains, plants, temperature-sensitive perishables, prescription medicines or needles, or unique legal and identity documents. Goods above DPD’s value thresholds and any item requiring a special contract are excluded from the standard Vendora service.

This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.

Full courier list: DPD Polska prohibited items and transport conditions